Salons and barbershops provide an array of services to their clients, from haircuts to skin rejuvenation and everything in between. While these businesses need to provide quality services to their clients, there are times when you may be placed in a position where you have to decide to refuse to provide a service.
So, should you ever refuse to perform a service, and if so, under what circumstances is it okay to do so? Should you listen to all of your client's requests, no matter what?
It's your duty to provide services only if you can be sure about the outcome. What you need to understand is that there is a huge difference between illegal discrimination based on protected characteristics (refusing a service based on a client's age, sexual orientation, gender identity, intersex status, race, religion or disability) and taking responsibility for your client's health and well-being, as well as your business's staff and other clients security and reputation.