Dealing with client complaints quickly and efficiently is one of the hallmarks of a professionally run salon or barbershop. 

 

NHBF Members have access to our in-depth guide on dealing with client complaints and can also use our industry-specific alternative dispute resolution (ADR) service. 

 

Our friendly membership team is available 9-5, Monday to Friday, for advice on how to deal with client complaints and Members can also call our 24/7 legal helpline for further help and support.

 

Your membership includes:

  • Everyday help and guidance from our membership team.
  • 24/7 commercial legal helpline for in-depth help with complaints.
  • Expert guide to handling client complaints and complaints policy template.
  • Access to our industry-specific alternative dispute resolution (ADR) scheme.

(Salon/barbershop and solo membership)